Privacy policy

Who this policy covers

This policy describes how RentWiz handles personal information through its Canadian rental search website, renter accounts and landlord management services. Our operator and privacy contact are identified below. It covers information we collect directly and information processed for us by service providers.

Landlords and property managers are responsible for their own handling of inquiries and applications they receive. Their separate notices may apply after you share information with them.

Information we collect

The information depends on the features you use:

• Account information: name, email address, phone number when provided or required, account role, authentication identifiers, preferences and consent records. Renter and landlord profiles are maintained separately, even when you use the same email address.
• Rental activity: saved rentals, search criteria, notification choices, inquiries, application details you submit and communications with us.
• Landlord content: property addresses, location coordinates, photos, amenities, rental terms, promotions, community requests, buildings, inventory and leasing contact information.
• Billing and verification records: customer and transaction references, invoices, taxes, payment and subscription status, consent timestamps and identity verification status and history.
• Technical information: IP address, browser and device information, request and security logs, cookies and local preferences. If you allow browser location access, your location is used for nearby search.

How we use information

We use this information to create and secure accounts; show and search rentals and communities; route inquiries and applications; manage listings and subscriptions; collect payments and provide invoices; verify landlord identity; deliver requested alerts; respond to support requests; and investigate fraud, misuse and technical problems.

We also use records to administer consent and account preferences, meet applicable obligations and resolve disputes. Optional marketing uses the choices you make separately from account registration. We will explain a materially different purpose and seek consent where required before using information for that purpose.

What is shared or made public

When you contact a rental or community, join a waiting list or apply for an inventory unit, we share the details you submit with that landlord’s authorized leasing team. Do not include identity documents, financial credentials or other sensitive information in a general inquiry.

Published listings and community pages can include addresses, photos, descriptions, availability, promotions and designated leasing contacts. They may appear on maps and in search engines. An active community can remain public when no units are available. Search engines and recipients may retain their own copies after content changes.

We share information with service providers as needed to operate RentWiz, and when legally required or permitted to respond to lawful requests, protect rights or investigate misuse. A business transfer may involve information subject to applicable privacy obligations. RentWiz does not offer personal information for sale.

Optional landlord identity verification with Plaid

An eligible landlord account owner may choose a paid identity check. We send Plaid a unique account-related reference to associate the check with the correct person. Plaid collects the identity information required by the chosen workflow directly, which may include identity details, an ID document and a selfie or video. Facial comparison and liveness checks may involve biometric information.

RentWiz records consent, provider references, payment information, attempt history, status and verification dates. Our integration processes provider responses to determine status but does not copy identity document images, selfies or biometric templates into RentWiz storage or application logs. Authorized staff may review a case within Plaid when needed for support or verification review.

A successful check may produce a public landlord identity badge. The badge concerns the account owner’s identity; it does not establish ownership of a property, permission to rent it, safety or the accuracy of an offer. Payment does not guarantee success. Sandbox checks do not produce public verification badges.

You can decline this optional process and use features that do not require it. The current process does not require linking a bank account. Plaid presents its own notices and consent steps. Read the linked Plaid identity verification and biometric notices before submitting sensitive information. Contact us to discuss a result or request help with information held for this verification.

Providers and processing outside Canada

Our service providers include Microsoft Azure for hosting, databases and storage; Auth0 for landlord authentication; Stripe for checkout, subscriptions and invoices; Plaid for identity verification; Mapbox for maps and address location services; and Cloudflare for registration bot protection. Email and messaging providers deliver service communications. Each receives information relevant to its function, such as an address for geolocation or billing details for payment.

Payment card details are entered with Stripe. RentWiz stores payment references and billing records, including invoice documents, rather than full card numbers or card security codes. Authentication providers handle credentials for their sign-in flows.

Providers may process information in Canada, the United States or other countries, where it may be subject to local laws and lawful government access. A Canadian property or Canadian hosting region does not mean all processing remains in Canada. Contact us for information about our service providers and safeguards for transfers.

Cookies, maps and search

Cookies and browser storage support sign-in, security, language, display preferences and saved interface choices. Your browser lets you clear or restrict these technologies; doing so may affect sign-in or other functionality. Maps and embedded provider experiences can send technical information directly to their providers when loaded.

Location permission is optional and can be withdrawn in your browser. Property addresses submitted by landlords may be sent for geocoding and publicly displayed as part of an offer or community. Search text and filters are used to produce results; avoid including sensitive personal details in a search.

Messages and marketing choices

You can change available email and phone notification preferences in your account and unsubscribe using the mechanism provided in marketing messages. Marketing consent is separate from agreeing to the terms or paying for verification. Essential security, account and billing messages may still be sent when needed to provide the service.

Retention and protection

We use access controls, protected connections and restricted document storage to safeguard information. No online service can eliminate every security risk.

Retention depends on the record’s purpose: account and rental records support ongoing service, inquiry records support leasing communications, and payment, consent, verification and security records may remain necessary for accounting, fraud prevention, disputes or legal obligations. Closing an account does not immediately erase all audit records or backups.

We assess deletion requests against these purposes and applicable requirements, including records held by processors on our behalf. Plaid-hosted verification information is subject to the provider arrangement and retention requirements; not copying images into RentWiz does not mean Plaid deletes them immediately. Ask us about retention for your case.

Your choices and privacy rights

Subject to applicable law, you may request access to your information, correction of inaccuracies, withdrawal of consent, account closure or deletion, and information about how your data is used and shared. You can edit available profile fields directly. Contact us for email/account-identifier issues, verification disputes or requests that cannot be completed in your profile.

We may need to verify your identity before acting and will explain relevant limitations or reasons information must be retained. Do not email identity documents unless we arrange a suitable secure process. Withdrawal may prevent us from providing a feature that needs the information. We can help route a request to a provider; independent landlords may need to handle requests for their own records.

You may raise concerns with our privacy contact and, where applicable, the Office of the Privacy Commissioner of Canada or your provincial privacy authority. Your statutory rights are not limited by this policy.

Children and policy updates

RentWiz is intended for people who can lawfully use its rental services. Paid landlord services and identity verification are intended for adults with authority to act for their account. If a child’s information has been submitted improperly, contact us.

We will update the date on this page when this policy changes and provide additional notice or seek consent for material changes where required. A policy update does not itself authorize a new use of previously collected sensitive information.